topic Re: reactivate a number in Tech Support

reactivate a number

Ivy2013 — Thu, 23 Jul 2020 09:43:21 GMT

How can I reactivate my number. I still have credit. I need a urgent reply. Thanks a lot

Cleoriff — Thu, 23 Jul 2020 09:45:44 GMT

Why does your number need reactivating?

Are you are PAYG and not used it for a while, or cut off due to non payment of bill?

Either way you need to contact O2. All numbers in this guide

gmarkj — Thu, 23 Jul 2020 09:47:01 GMT

You would need to call customer services and ask them to start it up again.
There are several different numbers to call on the link below - you can use Skype to call the 0800 numbers as well.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Support/td-p/1317461/highlight/true

Cleoriff — Thu, 23 Jul 2020 09:47:08 GMT

Just to add. This isn't O2, it's a community forum and we have no access to accounts.

Contact O2 in the guide above.

MI5 — Thu, 23 Jul 2020 09:50:32 GMT

If you don't make a chargeable call on an O2 PAYG mobile every 6 months and top up every 999 days, you will be disconnected.

Having credit is not enough to just keep your sim active.

Ivy2013 — Fri, 31 Jul 2020 10:15:25 GMT

Thanks for your info. I did it and now all is ok

Ivy2013 — Fri, 31 Jul 2020 10:16:27 GMT

Thanks, I called customer services now all is ok

Ivy2013 — Fri, 31 Jul 2020 10:17:44 GMT

Thanks for your info now all is ok. I called customer service