topic Re: Wifi connection on London Underground in Tech Support

Wifi connection on London Underground

Markk — Sun, 09 Jul 2023 11:52:40 GMT

Hi. I have recently been transferred from Virgin Media to O2. I now have an O2 sim in my One+ 8T Android phone but cannot connect to o2 on the London Underground.

Any suggestions, please? Four of your stores have so far been unable to solve this.

Re: Wifi connection on London Underground

Bambino — Sun, 09 Jul 2023 12:18:54 GMT

@Markk Virgin have shut down their WiFi service on the underground. 4G is being rolled out.

See this: Where and how to use Wi-Fi, 4G, and 5G on the London Underground | Evening Standard

Re: Wifi connection on London Underground

Markk — Sun, 09 Jul 2023 12:28:41 GMT

Thank you, @Bambino. Yes, I know that Virgin have ended their service. I am now have an O2 sim but cannot connect to the Tube network. The 'Wifi Extra' form does not automatically populate with data needed to complete the connection.

Re: Wifi connection on London Underground

Bambino — Sun, 09 Jul 2023 12:30:37 GMT

@Markk If you contact O2 via social media they may be able to assist you:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

Re: Wifi connection on London Underground

Markk — Sun, 09 Jul 2023 12:42:12 GMT

If only. 4 stores and 1 Customer Services person have failed so far.

Re: Wifi connection on London Underground

MI5 — Sun, 09 Jul 2023 12:52:55 GMT

@Markk

Try this:

1. Open WiFi settings

2. Click Add network

3. Set network name/SSID: Wifi Extra

4. Set security: WPA/WPA2/WPA3-ENTERPRISE

5. Choose EAP method: Sim

6. Click Save

Re: Wifi connection on London Underground

Markk — Sun, 09 Jul 2023 19:13:03 GMT

Thank you @MI5. I'll try that when I am near a Tube station tomorrow.

Re: Wifi connection on London Underground

Markk — Wed, 12 Jul 2023 16:05:16 GMT

No, that did not work. Could not access Wifi Extra. Thank you anyway MI5.

I visited another O2 store -the FIFTH in this saga - and in-store my phone could access Wifi Extra but the staff did not know what text needed to be entered, it is supposed to populate itself automatically.

And they claim that O2's service on the Tube network has been suspended, possibly permanently. I do not think that is the case because my wife is on O2 and her phone connects to wifi underground.

But if it is true, I shall be terminating my relationship with O2 and finding a service provider that...provides service in London.

Re: Wifi connection on London Underground

Markk — Wed, 12 Jul 2023 16:05:48 GMT

No, that did not work. Could not access Wifi Extra. Thank you anyway MI5.

Re: Wifi connection on London Underground

madasaf1sh — Wed, 12 Jul 2023 19:20:46 GMT

@Markk

The WiFi is provided by BAI and not o2, so if there is an issue with authentication then it is down to them, as its just an SSID on top of there network service.

You dont need to enter any text as it uses you sim card to authenticate..

Full details on how to cancel are here

Re: Wifi connection on London Underground

Markk — Wed, 12 Jul 2023 19:37:16 GMT

Thank you @madasaf1sh for your reply and the link to how to cancel a contract with O2.

'You dont need to enter any text as it uses you sim card to authenticate..' - except that this is what is NOT happening on my phone.

Re: Wifi connection on London Underground

madasaf1sh — Wed, 12 Jul 2023 19:40:59 GMT

What is it asking for?? As that is something you haven't said @Markk

Re: Wifi connection on London Underground

pgn — Fri, 08 Sep 2023 21:17:13 GMT

This help, @Markk?

https://www.railadvent.co.uk/2023/09/4g-and-5g-rolled-out-to-more-of-londons-tube-network.html