topic Re: Just been changed from Virgin to O2 , now got a message saying 4G turned off . in Tech Support

Just been changed from Virgin to O2 , now got a message saying 4G turned off .

Confusedoldlady — Fri, 16 Jun 2023 13:36:31 GMT

I’m a 70 year old technophobe and received a message from O2 saying 4G turned off . I’ve only just been moved from Virgin help.

Re: Just been changed from Virgin to O2 , now got a message saying 4G turned off .

MI5 — Fri, 16 Jun 2023 13:40:34 GMT

@Confusedoldlady

It usually relates to a temporary mast issue.

Just re start your phone and all should be OK.

Re: Just been changed from Virgin to O2 , now got a message saying 4G turned off .

yakacm — Sat, 08 Jul 2023 13:15:19 GMT

I'm in the same situation, and it's not a temporary thing, it's been like that since I was swapped to O2, and nope rebooting does nothing, I am still getting bumped to to 3g when making phone calls.

Re: Just been changed from Virgin to O2 , now got a message saying 4G turned off .

Bambino — Sat, 08 Jul 2023 13:20:03 GMT

@yakacm See if anything in these guides helps:

How can I sort out my network issues? - o2uk

Why do I have poor coverage indoors? (o2.co.uk)