topic Re: Replacement SIM not working in Tech Support

Replacement SIM not working

lawts — Sat, 08 Jul 2023 11:01:46 GMT

I visited an O2 store yesterday to obtain a replacement sim card.

Over 24 hours later the sim is still not working

Re: Replacement SIM not working

lawts — Sat, 08 Jul 2023 11:02:52 GMT

I have tried switching on and off (multiple times) and I've tried removing and reinserting the sim card.

Re: Replacement SIM not working

pgn — Sat, 08 Jul 2023 21:23:56 GMT

Are you a Pay Monthly or a Pay As You Go user, @lawts?

O2 Shop staff should have moved your number to the new SIM, including any remaining balance if you are a PAYG user.

All I can suggest is to contact O2's Social Media Team in the morning, the ways to do that are contained in the link just below this post. Good luck, @lawts.