topic Re: No cellular on Apple Watch. in Tech Support

No cellular on Apple Watch.

Tony28 — Sat, 08 Jul 2023 09:56:14 GMT

I have spent 20 hours on the phone. 3 hours in store. Completely useless. Now sent for PAC. Had enough. Can Anyone help???
Bought new iPhone 14. Paired with Apple Watch 4. Had no issues with old XR. Now I can’t connect to cellular. Get error code 14, sometimes 15. Had new sim put in phone, no good.

I am paying for cellular connection on my watch yet not receiving it. I have every right to a full refund on this and will get one.

is there anyone at O2 who can sort this out?

Re: No cellular on Apple Watch.

pgn — Sat, 08 Jul 2023 10:27:02 GMT

Nobody here from O2, @Tony28 - this is a customer forum.

It is not clear from your post if you want your Watch issue addressed or if you want to cancel and move to a different network altogether.

I will tag one of the O2 Advisers on today, @O2Georgina - she will reach out to you via private message here to collect info needed to access your account or escalate your case.

Should you wish to leave, info here: - and the watch has a separate £5 monthly component to factor into your leaving cost as well

Good luck!

Re: No cellular on Apple Watch.

O2Georgina — Sat, 08 Jul 2023 10:35:03 GMT

Thanks for the tag @pgn

@Tony28 I will send you a private message now

Re: No cellular on Apple Watch.

Tony28 — Sat, 08 Jul 2023 11:11:53 GMT

Thanks. It would be good, if you can sort this so I don’t have to switch. Also good if when sorted the answer is posted on here and pinned. As no one seems to have a clue up until this point.

Re: No cellular on Apple Watch.

pgn — Sat, 08 Jul 2023 11:19:32 GMT

@Tony28 wrote:
It would be ... good if when sorted the answer is posted on here and pinned. As no one seems to have a clue up until this point.

This has been requested over and over - but I will tag the Forum Managers @Martin-O2 and @Breanna to see if this is a non-starter or ...

PS. The pop-up asking for feedback is as annoying as ever, while I have the Forum Managers' attention 🙄😖

Re: No cellular on Apple Watch.

Breanna — Mon, 10 Jul 2023 12:10:45 GMT

It seems the Apple Watch errors are still a case-by-case type issue so unfortunately there isn't much information that could be widely applicable to everyone having these issues.