topic Re: Error code 15 on Apple Watch please help in Tech Support

Error code 15 on Apple Watch please help

Lucylu87 — Thu, 06 Jul 2023 21:55:25 GMT

Hi , I keep getting an error code 15 when I am trying to add my data to my watch. I called yesterday and a nice man said it needed a reset from their end and it should resolve it but it hasn’t and I am still getting the error code!! Please help I feels as though I am hitting my head against a wall at the minute.
thank you

Re: Error code 15 on Apple Watch please help

Cleoriff — Thu, 06 Jul 2023 22:13:56 GMT

@Lucylu87

I'll tag @O2Sarah- who will be on from 8am tomorrow. Hopefully she can help.

Re: Error code 15 on Apple Watch please help

Lucylu87 — Thu, 06 Jul 2023 22:23:27 GMT

Thank you 😊

Re: Error code 15 on Apple Watch please help

O2Sarah- — Fri, 07 Jul 2023 07:14:24 GMT

Thanks for the tag @Cleoriff

@Lucylu87 I will send you a private message so we can look into this.

Re: Error code 15 on Apple Watch please help

Cleoriff — Fri, 07 Jul 2023 07:39:58 GMT

Thanks @O2Sarah- x

Re: Error code 15 on Apple Watch please help

Anonymous — Fri, 07 Jul 2023 13:48:04 GMT

Hello !

AWU purchased Monday morning in store.

Jumping on this, same. Have been through the errors, 15, 91, 92, 93 then got stuck activating.

Went in to store who spoke with tech support / reset, now back to errors and 202 advising another 72 hours, (so I’m back at the beginning…

I want the watch, but I’m going to have to return it Monday if it doesn’t work. You are my only hope… thanks!

Re: Error code 15 on Apple Watch please help

pgn — Fri, 07 Jul 2023 17:27:27 GMT

@O2Emma can you help @Anonymous with this, please?

Re: Error code 15 on Apple Watch please help

O2Emma — Fri, 07 Jul 2023 17:34:01 GMT

Hi @pgn No problem I will pick it up thanks.

Hi @Anonymous I will send you a private message to look into this for you.

Re: Error code 15 on Apple Watch please help

RobNE — Sat, 28 Oct 2023 10:16:58 GMT

I’ve now got this after other codes, literally give up with o2 call centres and web chat, literally feeling like they’re trolling me… one of them adamant I needed a barcode / QR and e-sim sent and did this. Clueless

Re: Error code 15 on Apple Watch please help

Oxonian — Sat, 04 Nov 2023 15:37:29 GMT

@RobNE

Has your problem been resolved as yet ?

If it hasn't and you still want help, could you please summarise your issue and the point that you have reached please ?