topic Re: Roaming not working - Italy in Tech Support

Roaming not working - Italy

Jodieanne27 — Tue, 04 Jul 2023 11:04:31 GMT

Hi,

need urgent help as I’m stuck at airport. My phone connecting to a network but not connecting to data (just says E). I’ve rebooted multiple times, tried to select network manually (won’t connect to any that way), changed my APN to the correct one.

Chat won’t connect me to a support person and I’ve tweeted but no reply. Please help!

Re: Roaming not working - Italy

Jodieanne27 — Tue, 04 Jul 2023 11:06:52 GMT

I suspect there is a bar on my phone that I need removed asap!

Re: Roaming not working - Italy

Enlli — Tue, 04 Jul 2023 11:08:40 GMT

Looks like not access to 4G, but that's down to the local networks.

Have you got 4G Calling (Volte) enabled. Not sure if the how Italian networks handle phones that haven't

Re: Roaming not working - Italy

Jodieanne27 — Tue, 04 Jul 2023 11:12:50 GMT

It says to enable VoLTE i need to go to o2 website and when I try it says access denied. I’m stuck in a loop.

Re: Roaming not working - Italy

Cleoriff — Tue, 04 Jul 2023 11:20:49 GMT

@Jodieanne27

Some things to try:

* Make sure data roaming and mobile data is turned on in your phone's settings.

* Manually search for another network

* If you have an iPhone change your data APN to "mobile.o2.co.uk"

* Try toggling Airplane mode on/off (it often helps kickstart things)

* Contact O2 to see if there are any roaming bars on the account

Give O2 a call on +44 7860 980 202

(from abroad)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Re: Roaming not working - Italy

Enlli — Tue, 04 Jul 2023 11:23:38 GMT

Unfortunately we are not customer services. Probably best messaging O2 on

Message O2 on
Facebook (https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,
they should be able to help you.

You could call them on +44 808 100 4439 but your call will go 2G