topic Re: Switch from Virgin to O2 - mobile data not working in Tech Support

Switch from Virgin to O2 - mobile data not working

muzza141 — Tue, 04 Jul 2023 09:45:03 GMT

Hi,

I've just been migrated today from Virgin to O2, and now my mobile data isn't working.

I've called O2 and they advised me to reset my network settings.

I have done this twice now but it still isn't working.

Does anyone know how what else I can do? I'm reluctant to reset to factory settings as I'm conscious that I may lose everything.

Thanks

Christian

Enlli — Tue, 04 Jul 2023 09:53:02 GMT

Seems to be a few of these turning up

Can you check your APN settings? They should be these

If they are correct then I would suggest the fault lies at O2s end

muzza141 — Tue, 04 Jul 2023 10:39:44 GMT

Thanks for this.

My phone won't allow me to change the APN settings.

Thanks

Christian