topic Re: Calls dropping in Tech Support

Calls dropping

Bill2448 — Tue, 04 Jul 2023 08:45:37 GMT

I am in Greece for a few weeks. My telephone calls made and received keep dropping.
I am using a 4G service with Cosmote and the signal is strong.
I have lost count of the number of calls I’ve made to O2. I ask for a call back if the call drops. It’s promised but doesn’t happen. So the problem still exists.
before I came to Greece, call within the UK were not a problem.

Re: Calls dropping

madasaf1sh — Tue, 04 Jul 2023 08:49:27 GMT

@Bill2448

Sounds like an issue with Cosmote, as nothing o2 can do apart from report it to Cosmote for you.

What exactly do you want o2 to do, as its not there network, they have no input into how it is run??

Re: Calls dropping

Enlli — Tue, 04 Jul 2023 09:15:59 GMT

Have you got 4G Calling enabled (VoLTE)? If not then your call will have to drop down to 2G as Greece has closed down its 3G networks. That may be the problem

Re: Calls dropping

Bill2448 — Tue, 04 Jul 2023 12:30:54 GMT

Thanks.
All the Greek networks (all 4G) drop my calls. I’m flummoxed why it’s happening.

Re: Calls dropping

Enlli — Tue, 04 Jul 2023 13:51:30 GMT

@Bill2448 wrote:
Thanks.
All the Greek networks (all 4G) drop my calls. I’m flummoxed why it’s happening.

As I said, have you got 4G Calling enabled on your account and phone?

If you make a call does the 4G (or LTE) symbol at the top change to 2G or E?

As stated, it won't be O2 as they have no power over the roaming networks.