topic Voicemail in Tech Support

Voicemail

Burnsy — Sat, 01 Jul 2023 08:52:21 GMT

Hi my vm settings have mysteriously changed since o2 merger on my samsung galaxy s8 fone , when i press the vm symbol.it now asks me to key in my mobile number followed by star key or hash key , cant remember which one , but when i do that its says ,we dont recognise your number and hangs up on me. Also the vm icon is permanently displayed on my fone now like i have a message waiting

Re: Voicemail

MI5 — Sat, 01 Jul 2023 08:57:04 GMT

@Burnsy

See guide here

Re: Voicemail

Burnsy — Sat, 01 Jul 2023 09:38:02 GMT

Thank you , however ive recently moved over from Virginmedia to O2 , my VM has always been switched on and displayed an icon on my home screen of my fone when i received a message , previously i jusy need to hit that button to retrieve my messages but for some strange reason , when i hit the vm button icon its now asking me to key in my fone number , but then comes back and says , we dont recognise this number , Goodbye🙄 and hangs up . Also the same when i hold down the number 1 on my keypad it does same thing .

It also is permanantly displaying the vm icon on my fone although i know theres no messages there . Only way i seem to get into it now is by dialling 901 . Any suggestions how i get rid of vm icon when i dont have a message . Ive tried restarting my fone but it still pops up 🙄

Re: Voicemail

MI5 — Sat, 01 Jul 2023 10:29:47 GMT

@Burnsy

You need to change the default voicemail number to 901 in your phone settings first.
To clear the stuck message you need to call your number from another phone and leave a voicemail. Then listen to it on your phone and delete it.

Re: Voicemail

Burnsy — Sat, 01 Jul 2023 10:50:38 GMT

"You need to change the default voicemail number to 901 in your phone settings first."

Thank you , Ive managed to clear the messsage now , not sure how i would change the vm default number sorry ☹️

Re: Voicemail

Burnsy — Sat, 01 Jul 2023 11:04:05 GMT

Hi MI5

HI MI5

Ive manged to do it with the help of Google , Thanks for your help and time to reply 😉

Re: Voicemail

Enlli — Sat, 01 Jul 2023 11:16:38 GMT

On Android open the phone dialer

Press the three buttons at the top then select Settings

Scroll down to Voicemail and select

Where it says Voicemail Number type in 901 then exit

Re: Voicemail

MI5 — Sat, 01 Jul 2023 12:43:02 GMT

@Burnsy wrote:
Hi MI5

HI MI5
Ive manged to do it with the help of Google , Thanks for your help and time to reply 😉

You're welcome @Burnsy