topic Re: Whitelist Domain from O2 Content Control in Tech Support

Whitelist Domain from O2 Content Control

Welldales — Tue, 27 Jun 2023 13:37:06 GMT

Hello everyone,

I wanted to bring an issue to your attention regarding the accessibility of our website, www.welldales.co.uk, specifically when accessed through mobile data. Some of our valued customers have reported being prompted to navigate through parental controls in order to access our website, which is quite unexpected considering our primary focus on seed sales.

We would greatly appreciate it if you could look into this matter and provide any insights or assistance in resolving the issue. Our customers' browsing experience is of utmost importance to us, and we want to ensure a seamless and hassle-free access to our website.

Thank you for your attention and support in addressing this matter promptly.

Best regards,

Ashley

Re: Whitelist Domain from O2 Content Control

pgn — Tue, 27 Jun 2023 13:42:57 GMT

This is not O2, @Welldales but will escalate to Forum managers for you:

@Breanna or @Martin-O2?

Re: Whitelist Domain from O2 Content Control

madasaf1sh — Tue, 27 Jun 2023 13:51:39 GMT

@Welldales

This isnt customer services or o2,

I would suggest fixing the issues with your domain as it will be flagged as a problem

The ones that need to be fixed are DNS especially SOA and your Primary DNS

You will also need to contact spamhaus as you are listed...

The SpamHaus listing is the main reason you are been Parental Controlled, and something you will need to take up with your Web Host

Re: Whitelist Domain from O2 Content Control

Breanna — Tue, 27 Jun 2023 13:56:05 GMT

Thanks for flagging this @pgn and for the good info here @madasaf1sh

According to O2's Age restricted content and age verification page, you should contact 202 and let them know that your site has been mistakenly flagged @Welldales.

Re: Whitelist Domain from O2 Content Control

jonsie — Wed, 28 Jun 2023 12:10:45 GMT

Good luck with customer service fobbing you off!

You need to email : imescalations@o2.com in order to get the website reclassified

As per the solution here:

https://community.o2.co.uk/t5/Other-Products-and-Services/o2-is-blocking-my-website/td-p/1059840