topic Re: Transferred from Virgin with 2 accounts - I want to merge in Tech Support

Transferred from Virgin with 2 accounts - I want to merge

JohnR — Sun, 25 Jun 2023 10:38:04 GMT

We have just been transferred from Virgin. We have 4 mobiles in the family. Due to Virgin's anti-fraud/crime measures (I think), we had to have 2 accounts - one for 2 of the phones and a different account for the other 2. I pay all the bills and would like to see all 4 numbers in one account. Is there a way to transfer 2 "products" from one account to another, please, without a change of ownership or any other complication? Thanks.

Re: Transferred from Virgin with 2 accounts - I want to merge

JohnR — Sun, 25 Jun 2023 10:44:43 GMT

I have seen the question on this subject submitted yesterday, and I should add that all products were automatically registered to O2.

Re: Transferred from Virgin with 2 accounts - I want to merge

Cleoriff — Sun, 25 Jun 2023 10:54:03 GMT

Eventually @JohnR you WILL be able to put all 4 devices under one account. Unfortunately O2/VM are moving all clients onto a new billing system (360). Untill that's done they have stopped what we called 'Bring In Other Products'. It's a waiting game unfortunately.

Re: Transferred from Virgin with 2 accounts - I want to merge

scooby369 — Wed, 28 Jun 2023 13:02:51 GMT

My account was transferred from Virgin yesterday. I got a voice mail message on my mobile just now and I need to listen to it. But unlike Virgin, when I could just listened to it, O2 is asking me for a number. What? This is so annoying. I sincerely hope this is not "a waiting game"!

Re: Transferred from Virgin with 2 accounts - I want to merge

pw22033 — Fri, 28 Jul 2023 13:22:04 GMT

How long will we need to wait do you think? I already had an O2 account for my sons phone with my VM number as the contact. My daughter is now getting all the billing details since she was brought over from VM with me and the system won't let me change this as my VM number is already registered on my son's account... It's not appropriate for VM/O2 to have decided autonomously which number was to get all the details and bill and then also not let me change it.

Re: Transferred from Virgin with 2 accounts - I want to merge

pgn — Fri, 28 Jul 2023 21:32:03 GMT

@pw22033 wrote:
How long will we need to wait do you think? I already had an O2 account for my sons phone with my VM number as the contact. My daughter is now getting all the billing details since she was brought over from VM with me and the system won't let me change this as my VM number is already registered on my son's account... It's not appropriate for VM/O2 to have decided autonomously which number was to get all the details and bill and then also not let me change it.

When it will revert is anybody's guess, @pw22033 - but this plan seems to have gone awry, so...

https://community.o2.co.uk/t5/New-to-O2/Where-are-all-my-sims/m-p/1632130/highlight/true#M1670