topic Re: Apple Watch data plan (error 14) in Tech Support

Apple Watch data plan (error 14)

2023_ — Mon, 19 Jun 2023 12:56:20 GMT

Since I’ve had my Apple series 8 Watch I have intermittent data when I’m away from my phone (Bluetooth connection).
I did a soft reset as suggestion via chat. Did nothing.

today I tried a hard reset!! My watch then literally became useless as was stuck on the setting up screen to setup a data connection and then getting error code 14.
called technical at o2. She didn’t have the foggiest what to do, kept going on about choosing the option to setup a new connection. There is no option.
please help!! I need to get my watch data back as I often go out without my phone (dress wearing season!) 😁

Re: Apple Watch data plan (error 14)

pgn — Mon, 19 Jun 2023 19:43:38 GMT

Hi @2023_ - simplest way to get this moving is to engage an O2 Advisor here on the Forum - @O2Sarah- is on from 8am Tuesday morning, if you can keep a watch for a private message from her to get the details, that would be great. Good luck!

Re: Apple Watch data plan (error 14)

O2Sarah- — Tue, 20 Jun 2023 07:22:00 GMT

Thanks for the tag @pgn

@2023_ I will send you a private message so we can check your account.

Re: Apple Watch data plan (error 14)

2023_ — Tue, 20 Jun 2023 11:35:57 GMT

@O2Sarah- I have replied to your pm 👍🏼