topic Re: Can’t send messages to international numbers in Tech Support

Can’t send messages to international numbers

meanwhale — Mon, 20 Jul 2020 16:04:29 GMT

What the title says. They don’t even come up as failed to send, but I ask the people I’ve sent the messages to if they’ve received them and they have not. I’ve tried this with 4 separate numbers. The country code is correct as I am able to call those numbers, just not text them. I also bought the international bolt on for £3 to see if it would help and it didn’t.

Re: Can’t send messages to international numbers

meanwhale — Mon, 20 Jul 2020 16:06:11 GMT

Also the only reason I’m posting here is cos all the agents are busy and there isn’t an email I can send my issue to??

Re: Can’t send messages to international numbers

madasaf1sh — Mon, 20 Jul 2020 16:08:41 GMT

@meanwhale

What country are you trying to text to?

Are there any error messages on your handset?

Re: Can’t send messages to international numbers

O2Sarah — Mon, 20 Jul 2020 16:10:16 GMT

Have you tried a direct reply from a message they have sent you?

There could be a bar on your account, but sadly we cannot check that for you.

A few ways to contact below that might help.

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Support/td-p/1317461/highlight/true

Re: Can’t send messages to international numbers

Bambino — Mon, 20 Jul 2020 16:54:22 GMT

@meanwhale If you and the people you're texting have WhatsApp you won't need the bolt-on. You can text them for free over WiFi.

Re: Can’t send messages to international numbers

meanwhale — Mon, 20 Jul 2020 20:18:08 GMT

Messaging Greek numbers from
my UK number.

Re: Can’t send messages to international numbers

meanwhale — Mon, 20 Jul 2020 20:19:49 GMT

@O2Sarah thanks I’ll try calling

Re: Can’t send messages to international numbers

meanwhale — Mon, 20 Jul 2020 20:22:43 GMT

@Bambino I appreciate the workaround, I’m trying to get the root of the problem fixed so I don’t have to rely on whatsapp or iMessage

Re: Can’t send messages to international numbers

O2Sarah — Tue, 21 Jul 2020 05:17:48 GMT

If it’s working as a reply It’s worth deleting the contact/s, sometime duplicates cause an issue. Then copy and paste the number from the message and save to a new contact.

🤞