topic Re: No internet connection in Tech Support

No internet connection

FrankKutta — Sun, 18 Jun 2023 12:53:53 GMT

Just transferred from Virgin to o2 and i have no internet connection.

Re: No internet connection

jonsie — Sun, 18 Jun 2023 12:57:01 GMT

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

Re: No internet connection

Enlli — Sun, 18 Jun 2023 13:10:29 GMT

Been a few cases where the APN Settings have not been updated

Text ACTIVE to 2020 Save the message received and then reboot your phone

Re: No internet connection

MI5 — Sun, 18 Jun 2023 13:31:26 GMT

@FrankKutta

I've migrated to O2 from Virgin Mobile but can't use Mobile Data services, i.e. browse the internet. What can I do?

Even though your phone may display 3G/4G/5G and have several 'reception bars', your phone might not connect to data.

If you're experiencing issues, please try the following steps one by one, which should fix the problem:

Turn your phone off and on again
Ensure your phone has the latest software, i.e. iOS or Android
Reset network settings (refer to device manufacturer instructions if unsure)
Factory reset the device
Contact us if any of the above doesn't solve the issue

Virgin Mobile to O2 | Help & Support | O2

Re: No internet connection

karolisaukstika — Fri, 05 Apr 2024 19:33:13 GMT

Hello. I don't have Internet why???

Re: No internet connection

MI5 — Fri, 05 Apr 2024 19:40:58 GMT

@karolisaukstika