topic 4G+ issues in Tech Support

4G+ issues

jhicks — Sun, 19 Jul 2020 16:34:11 GMT

I'm hoping someone can help. My 4G connection keeps changing to 4G+ and when it does my connection speed drops to a very slow speed (less than 1mbps) or has no connection at all. This is continuously rendering my 4g connection unusable. I'm using a Galaxy S10, and it is the 2nd unit of this model that I've experienced this issue with. Any advice or help would be great.

Thanks in advance

Re: 4G+ issues

Bambino — Sun, 19 Jul 2020 16:45:55 GMT

@jhicks See if this link helps: https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

Re: 4G+ issues

MI5 — Sun, 19 Jul 2020 18:55:24 GMT

@jhicks

I'm not sure what network modes you have on your S10 but if you have LTE-A, 4.5G or 4G Advanced, you can turn them off to just use 4G,

Re: 4G+ issues

Martin-O2 — Wed, 22 Jul 2020 11:03:55 GMT

Hi @jhicks are you still having problems with your mobile connection or are things working better now?