topic Re: Cant Contact in Tech Support

Cant Contact

FraserH — Thu, 15 Jun 2023 13:15:37 GMT

Hi all, im having problems,

So ive received and email to say they've cancelled all my extra which include calls and data, i have a pre agreed amount to pay each month which coincides with my actual bill and theres been a lot of issues to date with this, but now i cant contact O2 at all to try remedy the situation, anyone know any answers ?

Re: Cant Contact

MI5 — Thu, 15 Jun 2023 13:17:41 GMT

@FraserH

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Re: Cant Contact

Bambino — Thu, 15 Jun 2023 13:18:22 GMT

@FraserH If you have no phone to use, download Skype:

Then you need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Re: Cant Contact

FraserH — Thu, 15 Jun 2023 13:18:50 GMT

Tried that but not replying, its pretty urgent as i have a disability and need to stay in contact