topic Re: Error Code 90 on Watch Ultra in Tech Support

Error Code 90 on Watch Ultra

condiquendo — Wed, 11 Jan 2023 07:04:18 GMT

Hey

Recently purchased an Apple Watch Ultra via O2, when trying to add the mobile plan i get error code 90. Tried unpairing/repairing, resetting etc but no luck. Any clues?

Re: Error Code 90 on Watch Ultra

gmarkj — Wed, 11 Jan 2023 08:54:21 GMT

And yet ANOTHER code 90 error to try and help fix @O2Ryan !

Re: Error Code 90 on Watch Ultra

O2Ryan — Wed, 11 Jan 2023 09:42:41 GMT

thanks ill send a message over now.

Re: Error Code 90 on Watch Ultra

40Paul02 — Wed, 11 Jan 2023 12:18:58 GMT

I need help with this same problem too. My Apple Watch was fine till last night when my watch said no sim, no connectivity. Went to the watch app and it said not in use 02 with an orange I next to it. I rang customer services and was told I’d get a call back as the operator didn’t know what the problem was.

So I googled it and saw people saying to remove the not in use 02 and try to start afresh which I did only to get the error 90 message. Please help

Re: Error Code 90 on Watch Ultra

AxvngPotential — Wed, 11 Jan 2023 12:51:37 GMT

Same here guys. @georgina tried to help yesterday but no luck.
I have reset, refreshed, unpaired my watch Ultra but still no luck. Also, last night, my battery went from 100% to 42% when I woke up! Scary.
This seems to be an O2 issue and I hope I don’t get charges for the £5 airtime which is repeatedly being activated/applied.
Thanks

Re: Error Code 90 on Watch Ultra

Cleoriff — Wed, 11 Jan 2023 13:07:14 GMT

@AxvngPotential @40Paul02 @condiquendo

According to @O2Ryan O2 are aware of this new error code and are working on a fix.

Let's hope it's not too long a wait!!

Re: Error Code 90 on Watch Ultra

O2Ryan — Wed, 11 Jan 2023 15:47:48 GMT

@O2Emma few more having same issue can you take a look please.

Re: Error Code 90 on Watch Ultra

O2Emma — Wed, 11 Jan 2023 15:55:15 GMT

Hi @O2Ryan I will pick these up thanks.

Re: Error Code 90 on Watch Ultra

O2Emma — Wed, 11 Jan 2023 15:56:02 GMT

Hi @condiquendo @40Paul02 I will send you a private message to look into this for you.

Re: Error Code 90 on Watch Ultra

O2Emma — Wed, 11 Jan 2023 15:56:44 GMT

Hi @AxvngPotential If you are still needed help from yesterday you can message me again.

Re: Error Code 90 on Watch Ultra

AxvngPotential — Wed, 11 Jan 2023 15:59:01 GMT

Hi Emma, yes I do need help. As you can see from my responses, I haven’t resolved the issues with mobile data on the watch Ultra

Re: Error Code 90 on Watch Ultra

Cleoriff — Wed, 11 Jan 2023 18:32:59 GMT

@O2EmmaPlease see above from @AxvngPotential. Thanks

Re: Error Code 90 on Watch Ultra

O2Emma — Wed, 11 Jan 2023 18:37:20 GMT

Hi @Cleoriff I am in contact with @AxvngPotential thanks

Re: Error Code 90 on Watch Ultra

AxvngPotential — Thu, 15 Jun 2023 09:51:58 GMT

Hi anyone

Re: Error Code 90 on Watch Ultra

AxvngPotential — Thu, 15 Jun 2023 10:02:24 GMT

I need help with the watch ultra please

Re: Error Code 90 on Watch Ultra

AxvngPotential — Thu, 15 Jun 2023 10:04:57 GMT

I’m trying to get a plan set up but to no avail.