topic Re: Moto g8 no wifi calling in Tech Support

Moto g8 no wifi calling

Alcat — Thu, 15 Jun 2023 05:03:02 GMT

I recently joined o2 and have three numbers with them (2 kids and me).

On my moto G8 power I have no option in the settings to turn on wifi calling,

In my o2 it states that wifi calling is turned on for me.

My sons both had it come up no bother on thier phones one of which is a moto g8 power lite.

Anyone have any idea?

Re: Moto g8 no wifi calling

MI5 — Thu, 15 Jun 2023 06:28:11 GMT

@Alcat

It may not be enabled on your account, regardless of what your MyO2 says.

Ask O2 to check.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Re: Moto g8 no wifi calling

Cleoriff — Thu, 15 Jun 2023 06:28:29 GMT

@Alcat

Go to Settings > Network & Internet > Advanced > Wifi Calling > make sure Wifi Calling is toggled on.

https://www.o2.co.uk/help/network-coverage-and-international/wifi-and-4g-calling

Hope that helps.

Re: Moto g8 no wifi calling

Alcat — Thu, 15 Jun 2023 06:42:18 GMT

I have already

i) phoned customer service who said it was switched on

2) FB message O2 who said they turned it on

3)it says it is on in my 02

4) checked my settings as described above and also in phone app, wifi calling is not even there as an option.

I just tried my son's sim in my phone (who gets wifi calling) in my phone same thing no option. NExt I will try my sim in his phone but he needs to go to school now and is getting annoyed with me 🙂

With previous provider and this phone the option was there on my phone.

Re: Moto g8 no wifi calling

Cleoriff — Thu, 15 Jun 2023 06:56:17 GMT

@Alcat

Reboot your phone and see if that helps.

Re: Moto g8 no wifi calling

Alcat — Thu, 15 Jun 2023 09:15:22 GMT

Unfortunately re-booting does not help

I am on android 11 btw.

I will try my sim in son's phone when he gets home, see if it is a sim error.

Re: Moto g8 no wifi calling

Cleoriff — Thu, 15 Jun 2023 09:56:40 GMT

@Alcat

I'm going to tag @O2Sarah- to see if she can help you. She will acknowledge your post, then sent you a private message. (Blue Envelope top tight hand side of page)

Best of luck.

Re: Moto g8 no wifi calling

O2Sarah- — Thu, 15 Jun 2023 10:05:24 GMT

Thanks for the tag @Cleoriff

@Alcat I will send you a private message so we can look into this.

Re: Moto g8 no wifi calling

Cleoriff — Thu, 15 Jun 2023 11:41:25 GMT

Thanks again @O2Sarah- xx