topic Re: Blocked IMEI in Tech Support

Blocked IMEI

Stanza1 — Mon, 12 Jun 2023 17:47:37 GMT

I lost my phone.I called to block SIM and IMEI.Got a new SIM.Managed to find phone.Called to unblock IMEI number.Sim won't work in SIM 1 slot on phone but works ok in slot 2.Is my slot 1 still blocked?

Re: Blocked IMEI

MI5 — Mon, 12 Jun 2023 17:52:12 GMT

@Stanza1

Yes, sounds like it.

It may take up to 48 hours to be released off the system though and you should reboot to refresh the network connection (or reset network settings).

Re: Blocked IMEI

Stanza1 — Mon, 12 Jun 2023 18:44:11 GMT

Ok thanks

Re: Blocked IMEI

Stanza1 — Wed, 14 Jun 2023 17:05:29 GMT

Nope my SIM 1 slot is still blocked.Tried resetting network etc.

Re: Blocked IMEI

MI5 — Wed, 14 Jun 2023 18:30:31 GMT

Back on to O2 then @Stanza1

Maybe @O2Emma can help?

Re: Blocked IMEI

O2Emma — Wed, 14 Jun 2023 18:35:30 GMT

Hi @MI5 I will pick this up thanks .

@Stanza1 I will send you a private message to look into this for you.