topic Data roaming in Tech Support

Data roaming

Safariaddict — Wed, 14 Jun 2023 12:17:49 GMT

Hello. I’m on holiday in France from UK. I can’t access data roaming. Mobile data and data roaming are both switched on. Network selection says ’Orange F’. I’ve tried power off and back on. Just keeps saying I have no internet connection.
Any ideas what’s wrong? Thanks

Re: Data roaming

MI5 — Wed, 14 Jun 2023 12:33:07 GMT

@Safariaddict

Some things to try:
Manually search for another network
Reboot the phone
Turn off 4g in network settings
If you have an iPhone change your data APN to "mobile.o2.co.uk"
If still not working then contact O2 to remove the Roaming bar on your account.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

Re: Data roaming

Safariaddict — Wed, 14 Jun 2023 13:30:25 GMT

@MI5 thank you so much! It was the APN. Still set to Virgin Media as contract only switched over automatically to O2 a few days ago. Very grateful for your help 👍

Re: Data roaming

MI5 — Wed, 14 Jun 2023 14:12:16 GMT

You're welcome @Safariaddict