topic Re: Apple Watch 'No connection' issue in Tech Support

Apple Watch 'No connection' issue

TwiceNightly — Fri, 09 Jun 2023 15:37:56 GMT

Hi all,

I've had an issue for a little while now that O2 don't seem to know how to fix and I was hoping someone here does!

I have my contract and it's all set up on the watch, but data does not work and it says 'no connection' in the mobile data section of the settings app on the watch. If I restart the watch it works temporarily, but that seems to only be for a minute or two.

It's an Apple Watch Ultra if that makes any difference.

I've tried calling and the chat in the app but they seem clueless. I was also promised a call back by the specialist Apple Watch team within 72 hours, that didn't happen. Not sure what do do now except maybe find some kind of breach of contract term to get out of my contract early or something as O2 seem to just not know what to do.

Thanks for any advice.

Re: Apple Watch 'No connection' issue

pgn — Fri, 09 Jun 2023 16:20:31 GMT

I'll tag the advisor on here this evening, @O2Emma - watch out for a private message from her asking for details. Good luck, @TwiceNightly.

Re: Apple Watch 'No connection' issue

O2Emma — Fri, 09 Jun 2023 16:57:37 GMT

Hi @pgn I will pick this up thanks.

Hi @TwiceNightly I will send you a private message to look into it for you .

Re: Apple Watch 'No connection' issue

RMP174_ — Sun, 11 Jun 2023 07:49:13 GMT

I’m having exactly the same issue, force restarting the watch helps for about 10 minutes then disconnects again. I’ve also been through the new esim route to no avail. Have you any luck sorting the issue? Many thanks.

Re: Apple Watch 'No connection' issue

pgn — Sun, 11 Jun 2023 08:02:50 GMT

@RMP174_ wrote:
I’m having exactly the same issue, force restarting the watch helps for about 10 minutes then disconnects again. I’ve also been through the new esim route to no avail. Have you any luck sorting the issue? Many thanks.

There are no advisors on duty on a Sunday, @RMP174_ - but I will tag @O2Sarah- who should be back on shift Monday morning after 8am. Keep a watch for a Private Message here on the Forum from her as some info will be needed from you so she can see what's amiss. Good luck!

Re: Apple Watch 'No connection' issue

RMP174_ — Sun, 11 Jun 2023 08:12:15 GMT

Thank you, very much appreciated. It’s driving me mad. 😩

Re: Apple Watch 'No connection' issue

Cleoriff — Sun, 11 Jun 2023 08:15:06 GMT

@RMP174_

I'll tag @O2Sarah- for you. She will be on at 8am tomorrow. Lookout for a private message from her. (Blue envelope icon top right hand side of page)

Re: Apple Watch 'No connection' issue

RMP174_ — Sun, 11 Jun 2023 08:16:14 GMT

Thank you! Really appreciate the help.

Re: Apple Watch 'No connection' issue

O2Sarah- — Mon, 12 Jun 2023 07:45:51 GMT

Thanks for the tag @pgn

@RMP174_ I will send you a private message so we can check your account