topic Re: Signal in Tech Support

Signal

Ian444 — Sun, 28 May 2023 19:25:11 GMT

Since moving to 02 from virgin media I am experiencing intermittent lost internet connection

Re: Signal

pgn — Sun, 28 May 2023 20:44:44 GMT

@Ian444 - take a look at this - see if there's something in your SIM, phone or area that could be affecting the O2 signal.

Also check that your old Virgin Mobile settings have been replaced with the correct O2 settings for your Service and Handset type:

VM settings of old: https://www.4gapn.com/gb/en/virgin#3-2
O2 Settings: https://www.4gapn.com/gb/en/o2

Failing that, you will need to reach out to O2, their Social Media support channels are in the link just below this post, for them to check your account is set up as it should be post-migration. Good luck, @Ian444.

Re: Signal

madasaf1sh — Sun, 28 May 2023 20:45:39 GMT

@Ian444

If this is new, then it could be either a handset problem or a sim card issue as Virgin has been on o2 for a while now, and it could be related to the migration of all VM's direct customers to o2.

Try you sim card in a different phone, as this will rule out a handset issue.

Also have a look at these guides

Also have a look on https://status.o2.co.uk

Re: Signal

moccy — Thu, 01 Jun 2023 21:52:17 GMT

so glad im not the only one, i agree its crap real bad signal i had none of this on the virgin part before im only just about getting 1 bar on 3G no flipping 4G no chance of 5, 2023 and cant think its still its this bad.

Re: Signal

Enlli — Fri, 02 Jun 2023 08:02:15 GMT

@moccy wrote:
so glad im not the only one, i agree its crap real bad signal i had none of this on the virgin part before im only just about getting 1 bar on 3G no flipping 4G no chance of 5, 2023 and cant think its still its this bad.

You should get exactly the same.

Personally I would get a new O2 SIM (best calling in a shop with ID). Virgin SIM cards have lots of problems