topic Re: Port issue Smarty (3) to O2 in Tech Support

Port issue Smarty (3) to O2

ChrisN — Sat, 27 May 2023 08:05:28 GMT

Hi,

My port completed on Tuesday 23rd May, but my old service has not disconnected and text messages and calls from seemingly networks based on 3 (not sure about their MVNOs) still come through to the old SIM / device.

From what I have read, this is a split port issue. I spoke with CS yesterday and a form was filled in stating that the issue would be resolved today, but given the success people seem to have had here, I thought I'd give it a go too. Wondering if @O2Emma @O2Georgina @O2Sarah- or one of the other team members are about today

Any assistance massively appreciated.

Cheers.

Re: Port issue Smarty (3) to O2

O2Georgina — Sat, 27 May 2023 08:08:40 GMT

@ChrisN I will send you a private message now

Re: Port issue Smarty (3) to O2

ChrisN — Wed, 31 May 2023 07:46:16 GMT

Any update on this? I was advised that the correct forms had been completed by CS and that a further communication would be sent to the back office team for them to hopefully pick up yesterday due to the bank holiday weekend, but as yet nothing has changed.

Any further assistance would be appreciated. Thanks 👍🏻

Re: Port issue Smarty (3) to O2

madasaf1sh — Wed, 31 May 2023 07:59:43 GMT

@ChrisN

It can take up to 5 working days for 3 (Smarty's) Porting team to come back with an update, having been through something similar with EE, it will all be waiting on 3's IT team fixing the issue.

Re: Port issue Smarty (3) to O2

Jake95 — Mon, 05 Jun 2023 18:56:09 GMT

Any news chris?