topic Re: Migrating Frustration in Tech Support

Migrating Frustration

CarolP2 — Wed, 24 May 2023 21:02:29 GMT

Sorry if posting in the wrong boarsd, and I have seen the rota, please can someone tag the 02 experts that are next available in response to my query below. Thanks

Hi,

Wondering please if any O2 experts could message me please?

I have been trying since Thursday to get O2 PAYG number swapped (migrated) to the sim I have received after joining O2 Pay Monthly Volt Virgin Deal.

I have tried Thursday, Friday, weekend, Monday and yesterday. Each time I was told 24 hours, except Friday when I was told 48 hours!

Needless to say I am still waiting. Yesterday I was even told on the call that my call was being made as a complaint to higher up, and would be ensured to be done within 24 hours or I would receive a call to explain why it couldn't be. I am still waiting and that was 38 hours ago now.

Is anyone able to actually sort this for me please? I am getting very frustrated ringing and it is now a week of being told the same thing with no result.

Many thanks indeed.

Re: Migrating Frustration

MI5 — Wed, 24 May 2023 21:06:51 GMT

@CarolP2

@O2Emma will be on duty from 8.00am tomorrow.

Re: Migrating Frustration

CarolP2 — Wed, 24 May 2023 21:13:19 GMT

Thank you for the tag to @O2Emma I am very grateful

@MI5 wrote:
@CarolP2
@O2Emma will be on duty from 8.00am tomorrow.

Re: Migrating Frustration

O2Emma — Thu, 25 May 2023 07:03:56 GMT

Morning @MI5 I will pick this up thanks.

Morning @CarolP2 I will send you a private message to look into it for you.

Re: Migrating Frustration

CarolP2 — Thu, 25 May 2023 07:20:59 GMT

Good Morning.

Thank you. I have replied to your private message. Appreciate your swift response this morning

Re: Migrating Frustration

CarolP2 — Thu, 25 May 2023 11:56:50 GMT

A huge thanks to @O2Emma for sorting this for me after such a long week of trying myself to no avail. I really am so grateful of this community and especially for the help I have received and my problem has been solved.

Thanks again

Re: Migrating Frustration

O2Emma — Thu, 25 May 2023 11:59:47 GMT

@CarolP2 Your welcome glad its all sorted for you.

Re: Migrating Frustration

RichardMP — Mon, 10 Jul 2023 13:01:34 GMT

Hi Emma - I have a number migrated from Virgin now with O2 - I’m trying to get it migrated to a new phone/sim contract I have also on Ow - can this be done - keep getting told yes then nothing happens. Regards Richard