topic No data or network in Tech Support

No data or network

Chrispools68 — Fri, 19 May 2023 18:03:01 GMT

Day 7 without any data or signal. Virgin account merged last Friday. Numerous calls and txt chats, found out yesterday I was meant to be using a new 02 sim and not my old virgin one. It came today, popped it in. Still no data or network. Phone says I'm registered to network and says 02 uk on top bar. What the hell is going on?

Re: No data or network

MI5 — Fri, 19 May 2023 18:48:07 GMT

@Chrispools68

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 0344 809 0202 from another phone.

Re: No data or network

Chrispools68 — Sat, 20 May 2023 11:46:45 GMT

Thanks for the reply and useful links. I managed to get it sorted without the help from 02. In case anyone else is having problems with the switch, here is what I found to get it working :

Android system Sony experia A2

Go to settings/network & Internet, and under mobile network tap Internet settings. Tap accept and voila, 4/5G enabled. Hope this helps other members of the community who are struggling

Re: No data or network

Enlli — Sat, 20 May 2023 12:11:29 GMT

Thanks for the reply and solution

Looks like the promised "smooth and seamless" transition falls over from time to time