topic Re: SIM not provisioned in Tech Support

SIM not provisioned

Monat — Wed, 03 May 2023 09:40:40 GMT

I've had my original number that I had with O2 migrated to my new contract. My old sim card was disconnected and number transferred (I can see that when I look into My O2) but the new sim is not connected and the phone says SIM not provisioned when I put new sim in to my phone. The new SIM worked fine before migration of my number. Ive tried reseting the network settings, restarting phone few times but nothing works. I cant call customer services and they are not responding when I contact them through facebook or my O2. can anyone help?

Re: SIM not provisioned

gmarkj — Wed, 03 May 2023 10:50:15 GMT

Most of the community are also o2 customers @Monat , but we do have a few o2 advisors that might be able to help.

Can you see if you can help with this please @O2Emma ?

Re: SIM not provisioned

O2Emma — Wed, 03 May 2023 11:08:08 GMT

Hi @gmarkj I will pick this up thanks.

Hi @Monat I will send you a private message to look into this for you.

Re: SIM not provisioned

Breanna — Thu, 04 May 2023 08:47:46 GMT

Was @O2Emma able to help you out @Monat?

Re: SIM not provisioned

O2Emma — Thu, 04 May 2023 09:19:05 GMT

Hi @Breanna I have all resolved 😀

Re: SIM not provisioned

Monat — Thu, 04 May 2023 09:48:45 GMT

All sorted! Emma was great and fixed the issue with my number! very happy customer here 🙂

Re: SIM not provisioned

Breanna — Thu, 04 May 2023 11:00:08 GMT

Great news @Monat!

Re: SIM not provisioned

Oliava — Wed, 17 May 2023 12:54:10 GMT

Hi @O2Emma can you help me please I have exactly the same issue as @monat

Re: SIM not provisioned

O2Emma — Wed, 17 May 2023 14:31:51 GMT

Hi @Oliava I will send you a private message to look into it for you.

Re: SIM not provisioned

Mirat — Sat, 17 Jun 2023 15:36:18 GMT

I've got the same problem, I hope @O2Emma can help me

Re: SIM not provisioned

Johncat — Sun, 23 Jul 2023 08:14:11 GMT

Hi @O2Emma,

I also have the same problem, upgraded my Sim. Had new one delivered from O2 but my phone will not recognise new Sim. Had to put old Sim back in until problem is resolved

Re: SIM not provisioned

Enlli — Sun, 23 Jul 2023 08:33:09 GMT

@Johncat I'm afraid O2 have removed all the advisors from the forum so Emma will not be able to respond

https://community.o2.co.uk/t5/Welcome-News/O2-Support-advisor-update/m-p/1634920#M40122

Transfers don't happen at weekends so Monday at the earliest

Message O2 on
Facebook (https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,
they should be able to help you.

Re: SIM not provisioned

Hadziano — Mon, 24 Mar 2025 21:43:10 GMT

Hi, please help! I have no more network! I need it for calls. Please contact me

Re: SIM not provisioned

MI5 — Mon, 24 Mar 2025 21:46:32 GMT

No one will contact you here @Hadziano

All contact details already posted on the thread.

https://www.o2.co.uk/apps/my-network