topic Re: New phone/transferring sim/when in Tech Support

New phone/transferring sim/when

LesJ — Wed, 08 Jul 2020 20:43:54 GMT

Hello.

Can you help please.

Getting new samsung a20e,upgrading from j3/2016.

Am happy using samsung smart switch to transfer what's required.In relation to sim card and assuming it fits?

At what point in transfer process do I physically take sim out of old phone and put in the new one,and do I have to unmount it first Or just take it out..etc.any instructions would be gratefully received.thank you.regards

Les Finch.

Re: New phone/transferring sim/when

Cleoriff — Wed, 08 Jul 2020 20:50:14 GMT

Hi @LesJ

Just use your old sim in the new phone. If you want 5G then you will need to do a sim swap

Or if already on O2, you could call O2 and ask them to migrate your old number across to your new sim

Contact numbers here

Re: New phone/transferring sim/when

MI5 — Wed, 08 Jul 2020 20:55:10 GMT

@LesJ

Turn off your old phone and remove the sim.

Put sim in new phone before you turn it on.

Set up your new phone with the sim in it is best, but not essential.

Re: New phone/transferring sim/when

LesJ — Wed, 08 Jul 2020 21:39:31 GMT

Thank you.

Re: New phone/transferring sim/when

MI5 — Wed, 08 Jul 2020 21:44:11 GMT

Welcome...