topic Re: Transferring an esim in Tech Support

Transferring an esim

Phil19 — Wed, 03 May 2023 12:30:30 GMT

Hi,

I am getting a new iphone soon.. How do I transfer my esim from old phone to new? Is this easy? Will i be without a sim for a while? Any guidance very much appreciated.

Many Thanks

Re: Transferring an esim

Cleoriff — Wed, 03 May 2023 12:39:11 GMT

@Phil19

You can't transfer an esim to another device.

You need to go intore and get a new one

You should contact the sales team as they may be able to help – Call them on 0800 081 0255 OR message them on Social Media -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

https://www.o2.co.uk/help/device-and-sim-support/esim

Re: Transferring an esim

Bambino — Wed, 03 May 2023 12:39:49 GMT

@Phil19 You cannot transfer the esim. You need a new esim pack. Then you can do a sim swap:

Guide: Sim Swap: a mini guide 2017 update

You can call customer service to have one sent to you, or if you have an O2 store nearby, call in and they'll do it for you. Be sure to bring photo ID with you.

Re: Transferring an esim

Enlli — Wed, 03 May 2023 12:49:08 GMT

If you are on the new 360 system you can do it from there

Go into your account and choose SIM Swap.

After putting in a security code you end up with a screen with drop down choices

These are the ones for getting a new QR code

Re: Transferring an esim

Phil19 — Wed, 03 May 2023 13:38:03 GMT

Thanks @Enlli How do I know if I am on the new 360 system?

Re: Transferring an esim

Enlli — Wed, 03 May 2023 14:13:01 GMT

If the option is there then you are on 360. If not then you are on the old system and getting a Pack from the store is probably the best way

Re: Transferring an esim

Breanna — Thu, 04 May 2023 10:10:55 GMT

Were you able to see if you're on the 360 system @Phil19?