topic Re: Incoming calls only ring once in Tech Support

Incoming calls only ring once

Graham1970 — Fri, 28 Apr 2023 14:48:17 GMT

Hi hoping someone can help me since Tuesday all my incoming calls only ring once then says user busy. I don’t have voicemail or call forwarding activated and have checked what settings I know. Phoned 02 help desk could hardly understand him but he did give me code to put in phone **61*901*11*30# says this would set my timer for calls going to voicemail to 30sec still no change. I have reset all my settings now lost what to do

Thank you for any advice

Re: Incoming calls only ring once

MI5 — Fri, 28 Apr 2023 15:10:24 GMT

@Graham1970

Sounds like an account issue.

Let's see if @O2Emma can help?

Re: Incoming calls only ring once

O2Emma — Fri, 28 Apr 2023 15:41:11 GMT

Hi @MI5 I will pick this up thanks.

Hi @Graham1970 I will send you a private message to look into this for you.

Re: Incoming calls only ring once

Graham1970 — Sat, 29 Apr 2023 18:43:08 GMT

Thank you 🙂 you were right @O2Emma sorted my issue so grateful

Re: Incoming calls only ring once

MI5 — Sat, 29 Apr 2023 19:24:19 GMT

Pleased to hear that @Graham1970