topic Re: Apple watch se airtime in Tech Support

Apple watch se airtime

Stephaniew472 — Thu, 27 Apr 2023 11:17:15 GMT

Hi. I have an active apple watch airtime plan but it does not work unless besides my phone. Phone and watch all up to date.

any ideas?

Re: Apple watch se airtime

MI5 — Thu, 27 Apr 2023 12:05:31 GMT

@Stephaniew472

Have you paired watch correctly?

https://www.o2.co.uk/help/device-and-sim-support/apple-watch

Re: Apple watch se airtime

Stephaniew472 — Thu, 27 Apr 2023 12:11:33 GMT

Yes watch has been paired with the phone for a while and working, just without an airtime plan set up under mobile data

Re: Apple watch se airtime

MI5 — Thu, 27 Apr 2023 12:37:46 GMT

So it won't connect or you haven't tried to connect the airtime plan @Stephaniew472 ?

Re: Apple watch se airtime

Stephaniew472 — Thu, 27 Apr 2023 13:46:50 GMT

Yes airtime showing as connected in mobile data. O2 have advised they will try and reset the esim?

Re: Apple watch se airtime

MI5 — Thu, 27 Apr 2023 14:15:28 GMT

@Stephaniew472

@O2Emma may be able to help you further.

Re: Apple watch se airtime

Stephaniew472 — Thu, 27 Apr 2023 14:40:30 GMT

Ok thanks. O2 have reset esim and its showing as active in mobile data on watch app but watch does not work when the phone is in airplane mode or switched off

Re: Apple watch se airtime

Stephaniew472 — Thu, 27 Apr 2023 14:42:48 GMT

@O2Emma any ideas

Re: Apple watch se airtime

O2Emma — Thu, 27 Apr 2023 14:48:38 GMT

Hi @MI5 I will pick this up thanks .

Re: Apple watch se airtime

O2Emma — Thu, 27 Apr 2023 14:49:14 GMT

Hi @Stephaniew472 Have you unpaired repaired after the esim reset ?