topic Re: No Caller ID on incoming calls - help! in Tech Support

No Caller ID on incoming calls - help!

J43 — Sat, 22 Apr 2023 12:44:16 GMT

New iPhone 14 pro 2 days ago. 24 hours ago I ported my old number across. Since then all incoming calls have said 'no caller ID' even if they're in my contacts. Outgoing calls work fine. Anyone managed to fix this?

Re: No Caller ID on incoming calls - help!

Cleoriff — Sat, 22 Apr 2023 12:55:05 GMT

@J43

I'll tag one of our account advisors @O2MichaelE who is on this afternoon.

Hopefully, he will be able to help.

Re: No Caller ID on incoming calls - help!

J43 — Sat, 22 Apr 2023 12:59:09 GMT

Thanks Cleoriff. Just spoken to O2 Customer service who've told me it could take 3-7 days to resolve, so any advice would be gratefully received. Seems to be an issue lots of people are experiencing.

Re: No Caller ID on incoming calls - help!

O2MichaelE — Sat, 22 Apr 2023 13:32:31 GMT

Thanks as ever @Cleoriff

@J43 I'll drop you a DM for more info so I can look into this for you.

Re: No Caller ID on incoming calls - help!

Cleoriff — Sat, 22 Apr 2023 13:53:36 GMT

Thanks @O2MichaelE x

Re: No Caller ID on incoming calls - help!

O2MichaelE — Sat, 22 Apr 2023 14:33:01 GMT

@O2Jonathan tagging you in.

Re: No Caller ID on incoming calls - help!

O2Jonathan — Sat, 22 Apr 2023 14:38:54 GMT

Thank you @O2MichaelE , I will private message you now @J43.