topic Re: Apple Watch Not connecting in Tech Support

Apple Watch Not connecting

Lhc444 — Wed, 12 Apr 2023 16:34:18 GMT

My Apple Watch Ultra is linked to my IPhone on O2 account but shows as No Connection on gather watch under mobile settings - There is a green tick against O2 Plan - I’ve tried 8 Customer service Agents in attempt to resolve and Esim has been rest a few times without success - Anyone any idea how to fix?

Re: Apple Watch Not connecting

Cleoriff — Wed, 12 Apr 2023 19:05:57 GMT

@Lhc444

I'll tag @O2Emma who is on tonight. Hopefully, she'll be able to help.

Re: Apple Watch Not connecting

O2Emma — Wed, 12 Apr 2023 19:14:03 GMT

Evening @Cleoriff I will pick this up thanks.

Re: Apple Watch Not connecting

O2Emma — Wed, 12 Apr 2023 19:14:39 GMT

Hi @Lhc444 I will send you a private message to look into this for you.

Re: Apple Watch Not connecting

Cleoriff — Wed, 12 Apr 2023 19:28:04 GMT

Thanks @O2Emma x

Re: Apple Watch Not connecting

Lhc444 — Wed, 12 Apr 2023 22:31:38 GMT

Hi Emma do my etching must have worked it’s now connected 😊

Re: Apple Watch Not connecting

Cleoriff — Thu, 13 Apr 2023 06:14:05 GMT

So pleased to hear that @Lhc444 (So will @O2Emma)

Re: Apple Watch Not connecting

Lhc444 — Thu, 13 Apr 2023 07:04:52 GMT

Unfortunately, it is not working again this morning, showing not connected. I will message Emma, so frustrating

Re: Apple Watch Not connecting

MikeJP — Fri, 21 Apr 2023 16:54:47 GMT

My Apple Watch Ultra is linked to my iPhone but shows as No Connection.
Using the App on my iPhone to set it up, I keep getting the error 14
I’ve tried Customer service Agents to resolve and but so far without any success… this has been an ongoing issue for well over a month - someone at O2 must know how to fix this… please!!

Re: Apple Watch Not connecting

Cleoriff — Sat, 22 Apr 2023 07:43:19 GMT

@MikeJP
I'll tag @O2Georgina to your post. Hopefully, she'll be able to help

Best of luck.

Re: Apple Watch Not connecting

O2Georgina — Sat, 22 Apr 2023 07:49:23 GMT

Thanks for the tag @Cleoriff

@MikeJP I will send you a private message now

Re: Apple Watch Not connecting

Cleoriff — Sat, 22 Apr 2023 07:57:17 GMT

Thanks @O2Georgina x

Re: Apple Watch Not connecting

TwiceNightly — Fri, 09 Jun 2023 15:27:26 GMT

Hi can anyone tell me how to fix this please? I have my contract and it's all set up on the watch, but data does not work and it says 'no connection' in the mobile data section of the settings app on the watch.

I've tried calling and the chat in the app but they seem clueless. I was also promised a call back by the specialist Apple Watch team within 72 hours, that didn't happen. Not sure what do do now except maybe find some kind of breach of contract term to get out of my contract early or something as O2 seem to just not know what to do.

Re: Apple Watch Not connecting

pgn — Fri, 09 Jun 2023 16:47:40 GMT

@TwiceNightly wrote:
Hi can anyone tell me how to fix this please? I have my contract and it's all set up on the watch, but data does not work and it says 'no connection' in the mobile data section of the settings app on the watch.

I've tried calling and the chat in the app but they seem clueless. I was also promised a call back by the specialist Apple Watch team within 72 hours, that didn't happen. Not sure what do do now except maybe find some kind of breach of contract term to get out of my contract early or something as O2 seem to just not know what to do.

I tagged @O2Emma on another of your posts, @TwiceNightly - usually pretty quick to respond! @O2Jonathan is on until 18:00 too.

Re: Apple Watch Not connecting

O2Emma — Fri, 09 Jun 2023 17:05:49 GMT

Hi @pgn I have responded on the other thread thanks.

@TwiceNightly I have sent you a private message.

Re: Apple Watch Not connecting

pgn — Fri, 09 Jun 2023 17:08:50 GMT

@O2Emma wrote:
Hi @pgn I have responded on the other thread thanks.
@TwiceNightly I have sent you a private message.

Thank you, Emma - hopefully you can work your magic 👍

Re: Apple Watch Not connecting

MarkOfLife — Wed, 21 Jun 2023 07:21:17 GMT

Hi, I have had same issue for months. Is there a solution?

Re: Apple Watch Not connecting

Magpye2 — Wed, 28 Jun 2023 13:14:26 GMT

I have the same issue as well. What are O2 doing to resolve the issue? Can someone please let me know what I should do?

Re: Apple Watch Not connecting

PamelaReid — Fri, 07 Jul 2023 13:17:42 GMT

I had to reset my Apple Watch and accidentally pressed the reset and remove plan, I phoned 202 a few days ago and the guy there told me he would reconnect in 24 hrs, waited 48 hrs still not connected. It says no sim no connection on my watch and on my phone on the watch app under mobile data it just says activating with a spinning circle for days now. I phoned again and got a lady who said she’d send a link to connect, the link she sent was nothing to do with it, it was a list of products?? I was on for for over half hour then she said I needed an esim and she would send me one and that would fix it. I’ve received esim and not sure if this is right.

Re: Apple Watch Not connecting

Idm55 — Tue, 11 Jul 2023 13:55:15 GMT

@O2Emma. is there a solution to this issue, Taft I’ve had for several months with my Apple Watch Ultra. Been to Apple Store as advised through chat. They reset Watch and tested it and say it’s an O2 issue. No point paying for esim that doesn’t work.