topic Virgin Media Wi-Fi disappeared from London Underground in Tech Support

Virgin Media Wi-Fi disappeared from London Underground

Mikemike — Thu, 20 Apr 2023 13:14:44 GMT

Hello

I have noticed Virgin Wi-Fi disappeared from London Underground stations. I tried to Wi-Fi Extra sadly it does not connect me and I don't know how to connect.

Anyone has the same issue?

Thanks!

Re: Virgin Media Wi-Fi disappeared from London Underground

MI5 — Thu, 20 Apr 2023 13:50:02 GMT

@Mikemike

Virgin have closed down all their wifi hotspots.

4g is being rolled out on the underground to compensate for this but it's not everywhere yet.

Re: Virgin Media Wi-Fi disappeared from London Underground

madasaf1sh — Thu, 20 Apr 2023 14:01:57 GMT

@Mikemike

There is supposed to be WiFi provided by BAI, but looking across all networks it seems to be a shambles.

Re: Virgin Media Wi-Fi disappeared from London Underground

Mikemike — Thu, 20 Apr 2023 19:47:33 GMT

So why o2 tech support says to connect to virgin media? I had calls with several people and all advise me to connect to virgin. The last person was arguing with me saying that I'm wrong and virgin media is still working. I asked for WiFi extra she told me this will only work if there is too much 4G or 3G connections and the network decides to connect me. When I told her there is no 3G or 4G in the underground stations, she told me that WiFi extra is available only on tube stations above the ground where there is 3G and 4G reception. When I told her there is WiFi extra on underground stations where there's no 3G or 4G she told me I'm wrong and to connect to virgin WiFi. Looks like I'm seeing WiFi that are not there and cannot see WiFi that is there.

Re: Virgin Media Wi-Fi disappeared from London Underground

Mikemike — Thu, 20 Apr 2023 19:48:05 GMT

Yeah could not make it work.

Re: Virgin Media Wi-Fi disappeared from London Underground

Enlli — Thu, 20 Apr 2023 19:55:25 GMT

Virgin Media WiFi on the Underground closed down on the 29th March with them failing to inform even their own support staff.

Re: Virgin Media Wi-Fi disappeared from London Underground

MI5 — Thu, 20 Apr 2023 19:59:11 GMT

@Mikemike

All VM customers were informed in an email.

Typical of VM to not communicate internally though.

Re: Virgin Media Wi-Fi disappeared from London Underground

Mikemike — Fri, 21 Apr 2023 11:36:01 GMT

Why o2 technical support hasn't been informed?

Re: Virgin Media Wi-Fi disappeared from London Underground

madasaf1sh — Fri, 21 Apr 2023 11:48:34 GMT

@Mikemike

Because the part of Virgin Media that owned the service , - Virgin Media Business didn't tell anyone outside of that Business Unit, Internally or Externally

Re: Virgin Media Wi-Fi disappeared from London Underground

pgn — Fri, 21 Apr 2023 14:12:14 GMT

VM Users were also advised on the rear of the letter that told them about this year's RPI increase, @Mikemike:

Re: Virgin Media Wi-Fi disappeared from London Underground

Mikemike — Fri, 21 Apr 2023 17:14:41 GMT

So do is there a way to successfully complain so they update their documentation and make WiFi Extra working on peoples phones?

Re: Virgin Media Wi-Fi disappeared from London Underground

madasaf1sh — Fri, 21 Apr 2023 17:51:30 GMT

I wouldn't bother, none of the networks or BAI have any intention of wanting to make the service work... As more money from 4G and 5G access on the tube.

Even TFL dont want it ..

I would just move on, to be honest...

Re: Virgin Media Wi-Fi disappeared from London Underground

Mikemike — Fri, 21 Apr 2023 19:46:41 GMT

I still have sent them a complain email to complaintreviewservice@o2.com maybe at least they will stop providing customers with wrong information.