topic iMessage and FaceTime not working after port in from EE. in Tech Support

iMessage and FaceTime not working after port in from EE.

Sloan650 — Thu, 20 Apr 2023 05:15:29 GMT

Hello 👋

Hoping someone or one of the o2 account advisors can help with this.

I ported in from EE and the port was completed on Monday, everything seems to be working expect iMessage and FaceTime. I constantly get “an error occurred during activation” message every time I try to activate.

At my wits end, I’ve tried all the troubleshooting even swapping to a new eSIM. As others have said I’ve tried others sims in the phone and it activates just fine the issue seems to lie with my ported number and/or O2 Sim.

Re: iMessage and FaceTime not working after port in from EE.

Sloan650 — Thu, 20 Apr 2023 05:17:34 GMT

@O2Sarah-

Re: iMessage and FaceTime not working after port in from EE.

O2Sarah- — Thu, 20 Apr 2023 07:39:31 GMT

Thanks for the tag @Sloan650

I message can take a few days to activate after a number move but i will send you a message so we can double check your account.