topic Re: Signal problems in Tech Support

Signal problems

Davo8241 — Wed, 19 Apr 2023 09:23:32 GMT

Signal problems all the time

Got a message again this morning saying you can't fine a problem. Great except do a signal check and it tells us there is a problem with a nearby mast and the engineer's are working on it

So what is it no problems or they are still being fixed

I think seeing as the network tests keep failing and when I phone and have it checked they also temm us that the mast is down and it's being fixed.

Not a good service at all over the past 4 months and yet you still expect payments every month.

Re: Signal problems

MI5 — Wed, 19 Apr 2023 09:55:34 GMT

@Davo8241

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Re: Signal problems

Davo8241 — Sat, 22 Apr 2023 06:19:40 GMT

Phones O2 so many times since November and get the same reply "sorry your having problems but there's a problem with the mast and it's being fixed, should be done in the next 48hours" longest 48 hours in history.

Re: Signal problems

Cleoriff — Sat, 22 Apr 2023 08:03:54 GMT

@Davo8241

Download the My Network app. You get faster updates and can report issues.

https://www.o2.co.uk/apps/my-network