topic Code 14 in Tech Support

Code 14

Shazza20 — Tue, 18 Apr 2023 12:30:36 GMT

Hi,

I've just upgraded my phone to the 14. I paired my Apple series 8 watch but it wont let me connect the mobile service step. It keeps coming up with error, code 14. I've got all the latest software updates on both items. Have turned both devices off and on again, still no good. I called O2 and spoke to a lady who should have called me back but hasn't. any ideas?

Thanks

Re: Code 14

Cleoriff — Tue, 18 Apr 2023 13:16:16 GMT

@Shazza20

I'll tag @O2MichaelE. Hopefully he can help.

Re: Code 14

O2MichaelE — Tue, 18 Apr 2023 14:30:09 GMT

Thanks @Cleoriff

@Shazza20 I'll DM you for more info so I can look into this

Re: Code 14

Shazza20 — Tue, 18 Apr 2023 14:37:12 GMT

Thank you!

Re: Code 14

Cleoriff — Tue, 18 Apr 2023 18:18:27 GMT

Thank you @O2MichaelE x