topic Re: It’s an absolute joke in Tech Support

It’s an absolute joke

DavidPowell — Mon, 10 Apr 2023 18:18:18 GMT

I’m abroad in Ukraine I know to keep swallowing money off me every day. I find it impossible to speak to a human being. All I get is a machine that can’t answer my questions and when I do get to the other day and started complaining some guy who could hardly speak English, just put the phone down on me.

please O2 call me up and stop taking £20 out of my account every day. Please call me

Re: It’s an absolute joke

MI5 — Mon, 10 Apr 2023 18:43:35 GMT

@DavidPowell

No one can call you from here.

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Re: It’s an absolute joke

jonsie — Tue, 11 Apr 2023 16:07:46 GMT

Thread title very apt...

Re: It’s an absolute joke

Bambino — Tue, 11 Apr 2023 16:38:01 GMT

Certainly is @jonsie, certainly is.

@DavidPowell Download Skype to call O2 customer service on their Freephone numbers: Call +44800 902 0217 or +44800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

Re: It’s an absolute joke

Breanna — Wed, 12 Apr 2023 10:12:09 GMT

Were you able to get in contact with O2 about this @DavidPowell?