topic Re: Apple Watch Code 106 in Tech Support

Apple Watch Code 106

Robins — Thu, 30 Mar 2023 11:51:52 GMT

Hi,

Trying to add mobile data to my Apple watch from the iphone watch app and I get the error below - code 106.

Sales have a set up SIM on my account but I can’t link it to my watch. I see others have had this issue. Is there a known fix?

“Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 106”

Already has taken 3 hours on the phone to O2 to get to this stage, at one point I was passed on to Apple! Seems a hard process so hope it is worth it.

Thanks

Re: Apple Watch Code 106

Robins — Fri, 31 Mar 2023 10:02:08 GMT

Hi,

Hoping to get some help from the experts here.

This seems to be a problem due to me having had a number ported from Tesco.

Anyone know how this can be fixed?

I have verified a watch plan can be added to another O2 SIM so the issue is with my plan, not the phone. Unfortunately to find this out I’ve now got an extra SIM and watch plan on a different number but that’s another problem 🙂

help please!

Thanks

Robin

Re: Apple Watch Code 106

Cleoriff — Fri, 31 Mar 2023 11:19:25 GMT

@Robins

I'll tag @O2Georgina or @O2MichaelE who are account advisors. Hopefully they will be able to help.

Re: Apple Watch Code 106

O2MichaelE — Fri, 31 Mar 2023 11:40:42 GMT

Thanks again, @Cleoriff

@Robins I'll DM you for more info, so we can get this sorted

Re: Apple Watch Code 106

Cleoriff — Fri, 31 Mar 2023 12:55:31 GMT

Thanks @O2MichaelE 😉

Re: Apple Watch Code 106

Robins — Mon, 10 Apr 2023 15:53:33 GMT

Just an update for all you out there with the same issue. @O2MichaelE advised I have been added to a group incident and should here in 5 days. Not heard anything yet but maybe due to holidays.

Anyone below got this fixed yet? Did you all port from Tesco?

I can see posts from each of you asking for help since last year.

Re: Apple Watch Code 106

Robmk85 — Mon, 10 Apr 2023 15:56:08 GMT

Nope, still no fix yet. Waiting since end of November. Absolutely no help from O2 whatsoever.

Re: Apple Watch Code 106

-Danbut97 — Mon, 10 Apr 2023 15:56:22 GMT

Hi , I ported from Tesco yes

regards

Re: Apple Watch Code 106

Robins — Mon, 10 Apr 2023 15:58:43 GMT

Thanks @-Danbut97

Still not fixed?

Re: Apple Watch Code 106

-Danbut97 — Mon, 10 Apr 2023 16:01:44 GMT

Not fixed yet no , tried deleting e-sim from iPhone and scanning QR code again that o2 sent , still didn’t work.

Re: Apple Watch Code 106

danielmking — Mon, 10 Apr 2023 16:08:41 GMT

No fix for me after being told 5 day on 31st March. I too ported from Tesco. I switched to o2 so I could use data on my Apple Watch!!! Wasn’t expecting this much hassle…

Re: Apple Watch Code 106

Buz52 — Mon, 10 Apr 2023 16:13:14 GMT

No fix to date. Get a text every few weeks saying still looking into issue. Was called a few weeks ago to say they had fixed it and wanted to reset everything. 2 mins into call the advisor said fix wasn’t working and would have to refer back to tech department. Will most likely move to another provider when my contract ends in a few months as have lost all confidence in o2

Re: Apple Watch Code 106

Robins — Mon, 10 Apr 2023 16:29:09 GMT

Thanks @danielmking I’m the same. Ported to get a watch but been a bit of a setback.

Re: Apple Watch Code 106

Robins — Mon, 10 Apr 2023 16:32:37 GMT

Thanks @Buz52, it is frustrating. I know this is not an issue for a fresh SIM from O2 so not sure if the problem is some setting Tesco enabled. It might move with you to another supplier but if you do try it would be really interested to know how you get on. If it works I’ll be doing the same.

Re: Apple Watch Code 106

Jen784 — Mon, 10 Apr 2023 17:24:57 GMT

Still not working. The reason I bought an Apple Watch was to be able to leave my phone at home, so my watch is sat doing nothing. Still get random texts to say they’re working on it but that’s it. I moved 4 contacts from Tesco and o2 messed 2 of them up completely, no service for over 2 weeks and no compensation.

Re: Apple Watch Code 106

Robins — Mon, 10 Apr 2023 17:34:57 GMT

Thanks @Jen784 , likewise looking forward to going out without my phone occasionally. I’ve only had the issue a few weeks but I can see posts going back to November which suggests it is not getting enough focus. Perhaps 20 of us on one chat will help highlight the issue. I would guess a lot more than this are affected but have not taken to O2 community pages yet.

Re: Apple Watch Code 106

Hn1979 — Mon, 10 Apr 2023 20:44:36 GMT

Yes I ported from Tesco, ended up with a load of issues. watch still just a watch

Re: Apple Watch Code 106

Cleoriff — Tue, 11 Apr 2023 06:42:12 GMT

@Hn1979 @Robins @Jen784 @Buz52

I'll tag @O2Sarah- (an account advisor) to this thread. She's on at 8am and hopefully will be able to help

Watch out for a private message from her. (Envelope icon top right of page.)

Re: Apple Watch Code 106

Robins — Tue, 11 Apr 2023 07:32:40 GMT

Thanks @Cleoriff

we’re all needing a timescale and some reassurance that this issue has proper focus. Some have been waiting 5 months for resolution and will be wondering whether it is easier to switch provider.

Re: Apple Watch Code 106

Cleoriff — Tue, 11 Apr 2023 07:47:40 GMT

@Robins

I understand but as a customer like yourself, I can only refer you to a member of O2 staff who may be able to help.