topic Re: porting in Tech Support

porting

Ossi — Fri, 03 Jul 2020 07:58:49 GMT

Hi, number porting today to O2.

Scenario

Had dual SIM Android Main SIM sky mobile

Bought dual SIM iPhone Main SIM is eSim

Porting sky number to O2

Which SIM do I put in the iPhone....do I leave the new O2 one in there and my old Sims in android hand set?

Help I'm confused

Re: porting

Bambino — Fri, 03 Jul 2020 08:13:12 GMT

@Ossi See if this is any help: https://support.apple.com/en-us/HT209044

Re: porting

Ossi — Fri, 03 Jul 2020 08:19:17 GMT

Thanks but my only problem is the actual physical placing of the SIM cards for the port to happen...I am moving away from Android to IOS..so old Sims can stay in old handset and temporary o2 one is in iPhone...should I put my old sky SIM in the iPhone?

Re: porting

Cleoriff — Fri, 03 Jul 2020 08:22:25 GMT

@Ossi

No ports will happen over the weekend.

You swap from your old sim, when that loses service keep rebooting your phone

Look at this section, bringing your number to O2

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

Before we can transfer your number, we'll need your PAC code. This is made up of three letters and six numbers. You can get this from your current provider and it will be valid for 30 days.

You can give us your PAC code when you order your new O2 connection or at any time afterwards. Once you’ve given us your PAC code you’ll switch to our network within one working day (Monday-Friday, 9am-5pm, excluding bank holidays). If we receive your code after 5pm, you’ll switch within two working days. If you provide your PAC code at the weekend, you’ll switch on the following Tuesday.

If you want to switch to O2 at a later date, just contact us with your PAC code when you’re ready to switch. You can give us your PAC code online.Or call us on 202 free from your O2 phone, on 0344 809 0202 from any other phone, or visit an O2 store. PAC codes are only valid for 30 days, but if yours expires, don’t worry – you can always request a new one.

Re: porting

Ossi — Fri, 03 Jul 2020 08:29:29 GMT

Thanks, I've supplied the PAC and port will happen today. I just need to know if I can leave sky SIM in old phone and then when the number is ported switch on my new iPhone handset which has O2 SIM in it??

Re: porting

MI5 — Fri, 03 Jul 2020 08:54:06 GMT

@Ossi

The port will happen regardless of what SIM is in what phone.

You'll know it's started if you have your sky SIM in when it goes offline.

After that, in a few hours, your O2 SIM will start working, but will happen even without either SIM inserted.

Re: porting

Ossi — Fri, 03 Jul 2020 08:56:32 GMT

That's all I needed to know. Many thanks

Re: porting

MI5 — Fri, 03 Jul 2020 08:59:10 GMT

You're welcome