topic Re: o2 Live Chat in Tech Support

o2 Live Chat

just-me — Thu, 06 Apr 2023 08:04:49 GMT

Why is o2 live chat never available?

I have recently received a bill far higher than my stated contract and

I hate talking on the phone as I have a stutter, and live chat makes things easier for me.

Times listed are 8am to 8pm, but always says 'Live chat is not available right now'.

Re: o2 Live Chat

gmarkj — Thu, 06 Apr 2023 08:31:29 GMT

If you have one (or more), then o2 are on social media @just-me

Try messaging them on there:

Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Re: o2 Live Chat

just-me — Fri, 07 Apr 2023 04:39:06 GMT

Thanks for your reply.

Problem is i'm not on any social media websites.

Is there any reason why live chat is never available?

Re: o2 Live Chat

Enlli — Fri, 07 Apr 2023 06:15:51 GMT

I don't think Live Chat takes high priority and is only operated when customer service staff is available

@just-me You say your bill was higher than usual. That should be something you could check out in My O2

Also remember there is a 17.3% price rise effective from your first bill after April 1st...

Re: o2 Live Chat

TallTrees — Fri, 07 Apr 2023 06:28:19 GMT

Hi there @just-me

Welcome to the o2 Community forum

I understand about social media but it could be useful for you easy to join one of them for o2 query you don't need to use it much. I probably wouldn't recommend using o2 CHAT anyway for your query.

Best wishes