topic Re: OTP in Tech Support

OTP

Penmano — Wed, 05 Apr 2023 14:33:09 GMT

I can't receive OTP (one time passcodes) from banks, shops, credit cards etc. I receive normal texts no problem, have rebooted phone, cleared blocked numbers, tried sim in another brand of phone still no joy. I have called O2 several times with absolutely no help at all from advisors who don't seem to understand what I am speaking about.

Can someone please help I cannot access any online banking or make purchases where OTP is required.

Oliver

Re: OTP

MI5 — Wed, 05 Apr 2023 14:52:57 GMT

@Penmano

If you have recently ported your number in to O2 they have missed to port files for OTP's so you need to get O2 to rectify this for you.

Re: OTP

Breanna — Thu, 06 Apr 2023 13:05:41 GMT

Were you able to get in touch with O2 about this @Penmano?

Re: OTP

Penmano — Thu, 06 Apr 2023 13:35:29 GMT

Yes 4 times and no help whatsoever

Re: OTP

Penmano — Thu, 06 Apr 2023 13:37:31 GMT

Spoke to 4 different advisors who were difficult to understand, at least two obviously did not understand the problem and didn't know what an OTP was. Apparently been escalated to a technical person

Re: OTP

Penmano — Thu, 06 Apr 2023 13:38:39 GMT

Been with O2 for many years, thanks anyway