topic Re: Galaxy S22 - Sound quality, intermittently terrible in Tech Support

Galaxy S22 - Sound quality, intermittently terrible

ParkyRam — Thu, 30 Mar 2023 11:56:14 GMT

Hi, I have a S22 and the sound quality and it's ability to pick up a signal is terrible.

If the signal is weak then it sounds like the phone is under water if I try to make a call and it does connect. I struggle to get a signal in many areas whilst others on 02 (on older phones) can get a signal without an issue.

I have tried dowloading podcasts etc to see if that helps, but the sounds is still the same intermittently, whether content is live or downloaded.

The phone has been for repair and clean but no faults were found.

Any ideas would be welcome as I have this handset for another 2 years 😞 Thanks

Re: Galaxy S22 - Sound quality, intermittently terrible

Enlli — Thu, 30 Mar 2023 12:01:50 GMT

I would start here

https://www.samsung.com/levant/support/mobile-devices/samsung-members-how-to-perform-hardware-test/#helpHtg1callOrder0_0

Then contact Samsung who will do similar and help from there

https://www.samsung.com/uk/support/repair/

Re: Galaxy S22 - Sound quality, intermittently terrible

ParkyRam — Thu, 30 Mar 2023 13:59:18 GMT

Thanks for the link. I've just spent an hour on the chat to Samsung, but no joy. They have directed me to the nearest repair centre which is 3 hours drive from my home. Very frustrating.

Re: Galaxy S22 - Sound quality, intermittently terrible

Bambino — Thu, 30 Mar 2023 14:06:03 GMT

@ParkyRam Have you tried your sim in another phone to eliminate that possibility?

Re: Galaxy S22 - Sound quality, intermittently terrible

Upgrade_Guru — Thu, 30 Mar 2023 14:12:16 GMT

Are you still having this issue in your area ? i know this is an old post but would like to see if this still stands

Re: Galaxy S22 - Sound quality, intermittently terrible

Enlli — Thu, 30 Mar 2023 14:36:58 GMT

@Upgrade_Guru wrote:
Are you still having this issue in your area ? i know this is an old post but would like to see if this still stands

All of 2.5 hrs old 😄

Re: Galaxy S22 - Sound quality, intermittently terrible

ParkyRam — Thu, 30 Mar 2023 14:50:43 GMT

No, I haven't. It is really difficult as the issue doesn't happen all of the time, just intermittently. It seems to happen more when the signal is not great, though the signal on my phone is terrible compared to others with older phones on O2 in the same place.....

Thanks for your interest in helping - really appreciated.

Re: Galaxy S22 - Sound quality, intermittently terrible

ParkyRam — Thu, 30 Mar 2023 14:51:00 GMT

Sorry - I can't see a post here?

Re: Galaxy S22 - Sound quality, intermittently terrible

ParkyRam — Thu, 30 Mar 2023 14:52:23 GMT

Yes, the issue still stands 🙂 I only posted this afternoon

Re: Galaxy S22 - Sound quality, intermittently terrible

ParkyRam — Thu, 30 Mar 2023 14:53:52 GMT

Oh and the issue is the same with downloaded content.... so this probably eliminates an issue with wifi signal?

Re: Galaxy S22 - Sound quality, intermittently terrible

Enlli — Thu, 30 Mar 2023 15:48:17 GMT

What did the Samsung Members self test turn up?

Re: Galaxy S22 - Sound quality, intermittently terrible

Bambino — Thu, 30 Mar 2023 17:35:51 GMT

@ParkyRam If you have an O2 store nearby, call in and let them give you a new sim. They can swap it for you while you're there. If nothing else it will eliminate one possible reason for your issue. Be sure to bring identification with you.