topic Re: No visual voicemail for an eSIM number on a Dual SIM iPhone in Tech Support

No visual voicemail for an eSIM number on a Dual SIM iPhone

FranMullins — Tue, 28 Mar 2023 14:05:01 GMT

Hi. I have a dual SIM set up on my iPhone XR. I can currently only get Visual Voicemail on the Primary number, but not the one on the eSIM. None of the voicemails left for the eSIM number are accessible from the Voicemail screen in Phone. The Greeting screen in Voicemail only shows the Primary option. However, I can access the voicemail and greetings menu etc by dialling 901 from the eSIM number. Can anyone advise please? Thanks

Re: No visual voicemail for an eSIM number on a Dual SIM iPhone

MI5 — Tue, 28 Mar 2023 14:07:20 GMT

@FranMullins

On my iPhone, I select the line I want at the top of the dialler then press and hold 1 and it connects to my voicemail.

Re: No visual voicemail for an eSIM number on a Dual SIM iPhone

FranMullins — Tue, 28 Mar 2023 14:18:23 GMT

Thanks, that's a useful shortcut to dial into voicemail boxes. but my query was mainly about how I could get Visual Voicemail for both numbers. Any idea?

Re: No visual voicemail for an eSIM number on a Dual SIM iPhone

MI5 — Tue, 28 Mar 2023 14:21:57 GMT

@FranMullins

Not sure you can, sorry.

Re: No visual voicemail for an eSIM number on a Dual SIM iPhone

Enlli — Tue, 28 Mar 2023 14:37:06 GMT

Is it simple as idata not enabled on the O2 account?

Re: No visual voicemail for an eSIM number on a Dual SIM iPhone

MI5 — Tue, 28 Mar 2023 16:14:55 GMT

I don't believe vvm can be supported on both sims.