topic Re: Esim ordered and now got disconnected in Tech Support

Esim ordered and now got disconnected

Bubin123 — Sat, 18 Mar 2023 22:57:00 GMT

I have ordered esim to swap my current physical one yesterday, now o2 network got disconnected, no voice, data oe text.

i found few posts about this. What is the best way to bring the network back online?

Re: Esim ordered and now got disconnected

Bambino — Sat, 18 Mar 2023 23:05:37 GMT

@Bubin123 Sadly this appears to be O2's latest idiotic policy of disconnecting customers when requesting a new sim. We haven't a clue as to why they're doing this.

Too late tonight to get anything done about it. All I can suggest is to call customer service in the morning. Download Skype if you have no phone to use:

Call +44800 902 0217 or +44800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

Re: Esim ordered and now got disconnected

MI5 — Sat, 18 Mar 2023 23:27:31 GMT

@Bubin123

You can go in store and get an esim activated whilst you wait.

Your local store may be open tomorrow.

Take photo ID with you.

Re: Esim ordered and now got disconnected

Bubin123 — Mon, 20 Mar 2023 15:17:08 GMT

Thanks for heads up, did went to O2 shop and got an esim. Now, again got disconnected. Looks like the previous order is still active and disabled the current esim.

Re: Esim ordered and now got disconnected

MI5 — Mon, 20 Mar 2023 16:14:24 GMT

It really is beyond comprehension @Bubin123

@O2Ryan can you do anything to stop this customer from being messed about further please?

Re: Esim ordered and now got disconnected

O2Ryan — Mon, 20 Mar 2023 16:27:04 GMT

thanks for the tag, ill send a private message over now.