topic Re: New phone data issue in Tech Support

New phone data issue

iFairyx — Sat, 18 Mar 2023 21:46:28 GMT

Hi there,

I'm not sure if this is the right forum but here goes.

I've got a new phone and I'm keeping my old number - both phones are o2.

I'm waiting for my number to transfer over but my new phone doesn't seem to have data despite being on an unlimited contract.

Please can someone help

Thanks

Kirsty

Re: New phone data issue

MI5 — Sat, 18 Mar 2023 21:51:25 GMT

@iFairyx Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202 (contract) or 4445 or 0344 8090222 (PAYG).

Re: New phone data issue

Bambino — Sat, 18 Mar 2023 22:17:26 GMT

@iFairyx Have you put your old sim in your new phone or have you done a sim swap: SIM Swap: a mini guide (incl eSim) - O2 Community

Re: New phone data issue

iFairyx — Sat, 18 Mar 2023 22:22:15 GMT

Erm I think I've done a sim swap - the new phone is also a new contract so I put the new sim in, then got out of my old contract and switched the numbers over (which should be completed on monday)

Re: New phone data issue

Bambino — Sat, 18 Mar 2023 22:45:11 GMT

@iFairyx Did you follow the instructions in the sim swap guide posted above? If you're still having difficulty and your sim hasn't swapped by Monday, call into an O2 store if you have one nearby and they will do the swap for you. Be sure to bring identification with you.