topic Re: WiFi Calling Pixel. Very unreliable. in Tech Support

WiFi Calling Pixel. Very unreliable.

benjnicholls — Sat, 18 Mar 2023 09:22:49 GMT

Hi all,

I have a Pixel 6 and have Wifi Calling enabled on my O2 Pay Monthly and on my phone (including "Call over Wi-Fi" set as the Calling preference). The reason is that I live somewhere with a terrible phone reception for O2 (and other networks).

Since I started using it a year ago, it has been very unreliable. By unreliable, I mean, sometimes my phone shows that it is connected to Wi-Fi calling, other times it says no signal (i.e. not connected to Wi-Fi nor O2). This is sometimes resolved by restarting my phone, but not always. Then it just connects again randomly.

It was stable for a few months late last year I believe, but then started by very unreliable again. I think this was associated with a new version of android that came out a month or two back.

Does anyone else have the same problem?

Re: WiFi Calling Pixel. Very unreliable.

Enlli — Sat, 18 Mar 2023 09:27:02 GMT

If memory serves me right this has come up before.

Re: WiFi Calling Pixel. Very unreliable.

Cleoriff — Sat, 18 Mar 2023 09:52:41 GMT

@benjnicholls

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Re: WiFi Calling Pixel. Very unreliable.

benjnicholls — Sat, 18 Mar 2023 10:16:37 GMT

Hi, what would you expect someone to do on my account? Thanks

Re: WiFi Calling Pixel. Very unreliable.

MI5 — Sat, 18 Mar 2023 10:45:04 GMT

@benjnicholls

I'd reach out to Google for help. As mentioned, it is a known issue and any help you can give to Google to resolve will be helpful.

Re: WiFi Calling Pixel. Very unreliable.

Cleoriff — Sat, 18 Mar 2023 10:57:28 GMT

@benjnicholls wrote:
Hi, what would you expect someone to do on my account? Thanks

As I said, we are all customers like yourself but I would expect looking into your account would allow customer services to see the problem with My O2.

Re: WiFi Calling Pixel. Very unreliable.

Enlli — Sat, 18 Mar 2023 11:33:46 GMT

See if you can set WiFi Calling to WiFi Preferred. On a Galaxy its in the dialer.

Re: WiFi Calling Pixel. Very unreliable.

benjnicholls — Sat, 18 Mar 2023 13:00:30 GMT

Thanks, yes it is set.

Re: WiFi Calling Pixel. Very unreliable.

benjnicholls — Sat, 18 Mar 2023 13:01:24 GMT

I found the bigger thread on this issue, so will jump on that one rather than duplicate here.

https://community.o2.co.uk/t5/Tech-Support/WiFi-Calling-Pixel-7-Pro/td-p/1584099

Thanks all

Re: WiFi Calling Pixel. Very unreliable.

Bambino — Sat, 18 Mar 2023 13:15:34 GMT

@benjnicholls Do you have another phone that you could try to connect to your home WiFi?

Re: WiFi Calling Pixel. Very unreliable.

benjnicholls — Sat, 18 Mar 2023 14:16:22 GMT

Afraid not.