topic new sim in Tech Support

new sim

joyce1962 — Fri, 17 Mar 2023 16:38:32 GMT

i received my new sim today,as i have had a stroke i havent been able to swap sim quick enough and now blocked for day,when i am able to swap sims over tomorrow,could i not just have new number swapped to new sim please or can i fone someone to do so?

Re: new sim

MI5 — Fri, 17 Mar 2023 17:19:10 GMT

@joyce1962

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202 (contract) or 4445 or 0344 8090222 (PAYG)

Re: new sim

joyce1962 — Fri, 17 Mar 2023 17:27:22 GMT

thats to top up pay as u go,i tried it

Re: new sim

jonsie — Fri, 17 Mar 2023 17:30:24 GMT

4444 is to top up

4445 is customer service

Re: new sim

Breanna — Mon, 20 Mar 2023 13:04:19 GMT

Were you able to get this sorted @joyce1962?