topic Re: Phone not accepting international calls in Tech Support

Phone not accepting international calls

JustinHalewood — Mon, 13 Mar 2023 18:28:46 GMT

We have been in the US for around 4 weeks and for the past two my phone has stopped placing or receiving calls. It does this even when I switch handsets and try to manually change US networks. Roaming is on - my last bill was £380.

I have tried calling three times now without a solution. Each time O2 say someone will call me back on an alternative number and nobody does.

Please can someone help? I need my phone for work and am at risk of losing my job without it.

My number is xxxxxxxxxxxx.

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: Phone not accepting international calls

MI5 — Mon, 13 Mar 2023 17:46:51 GMT

@JustinHalewood

You should remove your phone number as the forum is public.

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Re: Phone not accepting international calls

Bambino — Mon, 13 Mar 2023 17:51:51 GMT

@JustinHalewood Go to the down facing arrow above the date and time in your post and click Edit Reply to remove your number.

FLAGGED

Re: Phone not accepting international calls

Enlli — Mon, 13 Mar 2023 17:58:13 GMT

Just check that VoLTE (4G Calling) is still active on your phone. You can't make calls in the USA without it

Re: Phone not accepting international calls

MI5 — Mon, 13 Mar 2023 18:25:35 GMT

@Enlli wrote:
Just check that VoLTE (4G Calling) is still active on your phone. You can't make calls in the USA without it

All explained in the guide I posted above @JustinHalewood