topic Re: cellular data not allowing any internet or app access in Tech Support

cellular data not allowing any internet or app access

NinaH — Mon, 13 Mar 2023 12:02:28 GMT

I have not been able to access internet or apps using mobile (cellular data) since 4th March. I have been through O2 several times and they can't work out why - have done all the resets, changed SIM etc and still no joy. If I am not on wifi - I cannot get internet or apps on mobile data.

So O2 will contact me in 3-5 days apparently, am currently on chat to apple and they are a bit stuck too so can anyone else help?? The network is fine, resets don't work, new SIM is same problem, everything is set right etc etc

Re: cellular data not allowing any internet or app access

MI5 — Mon, 13 Mar 2023 12:17:40 GMT

@NinaH

Have you checked for any local issues here O2 Service Status ?

Re: cellular data not allowing any internet or app access

NinaH — Mon, 13 Mar 2023 14:48:15 GMT

yes. all the basic avenues and checks have been done

Re: cellular data not allowing any internet or app access

MI5 — Mon, 13 Mar 2023 14:50:52 GMT

@NinaH

You need to contact O2 again.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)